Data protection

Subject of this privacy policy

Thank you for your interest in our website and our offers on our web pages. The protection of your personal data (hereinafter referred to as “data”) is a major and very important concern for us. Personal data is any information that allows us to identify you as a user of our website (e.g. name, e-mail address, postal address).

In the following, we would therefore like to inform you in detail about which data is collected when you visit our website and use our offers there and how it is processed or used by us in the following, as well as which accompanying protective measures we have also taken in technical and organizational terms.

We hereby expressly prohibit the use of the contact data published on our website by third parties for sending unsolicited advertising and information material. We expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information.

Name and address of the controller

The controller within the meaning of the General Data Protection Regulation and other national data protection laws of the member states as well as other data protection regulations is

Peter Melzer
Kantstr. 95
10627 Berlin

Phone: 030 / 322 40 39
E-Mail: info@schluesseldienstberlin.de

Data processing

1. Processing of personal data

We collect and use our users’ personal data only to the extent necessary to provide a functional website and our content and services. The collection and use of our users’ personal data only takes place regularly with the user’s consent. An exception applies in cases where prior consent cannot be obtained for factual reasons and the processing of the data is permitted by law.

2. Legal basis for the processing of personal data

2.1 Insofar as we obtain the consent of the data subject for the processing of personal data, Art. 6 para. 1 lit. a EU General Data Protection Regulation (GDPR) serves as the legal basis for the processing of personal data.

2.2 In the processing of personal data necessary for the performance of a contract to which the data subject is a party, Art. 6 para. 1 lit. b GDPR serves as the legal basis. This also applies to processing operations that are necessary for the implementation of pre-contractual measures.

2.3 Insofar as the processing of personal data is necessary for compliance with a legal obligation to which our authority is subject, Art. 6 para. 1 lit. c GDPR serves as the legal basis.

2.4 In the event that vital interests of the data subject or another natural person require the processing of personal data, Art. 6 para. 1 lit. d GDPR serves as the legal basis.

2.5 If the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller, Art. 6 para. 1 lit. e GDPR serves as the legal basis for the processing.

3. Deletion of data/storage period

The personal data of the data subject will be deleted or blocked as soon as the purpose of storage no longer applies. Data may also be stored if this has been provided for by the European or national legislator in EU regulations, laws or other provisions to which the controller is subject. The data will also be blocked or deleted if a storage period prescribed by the aforementioned standards expires, unless there is a need for further storage of the data for the conclusion or fulfillment of a contract.

Provision of the website for informational use

1. Description and scope of data processing

The scope and type of collection and use of your data differs depending on whether you visit our website only to retrieve information or contact us directly. If you use our website for information purposes only, it is not necessary for you to provide personal data.

Rather, in this case we only collect and use the data that your Internet browser automatically transmits to us, such as

• Date and time of access to one of our web pages
• your browser type
• the browser settings
• the operating system used
• the last page you visited
• the amount of data transferred and the access status (file transferred, file not
• found, etc.) and
• your IP address.

We collect and use this data during an informational visit exclusively in non-personalized form. This is done to enable you to use the web pages you have accessed, for statistical purposes and to improve our website. We only store the IP address for the duration of your visit; no personal evaluation takes place.

2. Legal basis

The legal basis for the temporary storage of data is Art. 6 para. 1 lit. e GDPR.

3. Purpose of data processing

Temporary storage of the IP address by the system is necessary to enable delivery of the website to the user’s computer. For this purpose, the user’s IP address must remain stored for the duration of the session.

4. Duration of storage

The data is deleted as soon as it is no longer required to achieve the purpose for which it was collected. In the case of the collection of data for the provision of the website, this is the case when the respective session has ended.

4. Possibility of objection and removal

The collection of data for the provision of the website and the storage of data in log files is absolutely necessary for the operation of the website.

Contact us via our website

1. Description and Scope of Data Processing

As far as you contact us via our website, it is necessary for facilitating further correspondence that you provide additional data. This includes the data necessary for the respective processing, such as your telephone number/email address or postal address. You may provide this information voluntarily, and it will be used solely for the purpose of the correspondence you have requested. If you send an inquiry via the contact form or by email to us, your data will be used exclusively for correspondence with you.

2. Legal Basis for Data Processing

The use of the individual services/login areas occurs based on the registration of the user on the website. The legal basis for processing data after registering for the individual services/login areas by users is, when consent from the users is present, Art. 6 (1) (a) GDPR.

3. Purpose of Data Processing

The collection of users’ data serves the purpose of enabling the use of individual services/login areas.

4. Duration of Storage

The data will be deleted as soon as it is no longer necessary for the purpose for which it was collected. The personal data provided for the use of individual services/login areas will be stored until the user logs out of the respective service.

5. Opposition and Deletion Possibility

Unsubscribing from the individual services is possible at any time. In the case of unsubscription, the personal data will be deleted immediately.

Use of Cookies

1. Description and Scope of Data Processing

To expand the functionality of our internet offering and to provide you with a convenient use, we use so-called cookies. Cookies are small text files that are sent from our web server to your browser during your visit to our websites and stored on your computer for later retrieval. Cookies cannot be assigned to specific individuals and do not contain personal data. They allow, for example, to determine usage frequency and the number of users, analyze user behavior, and increase security. You can deactivate, restrict, or delete the storage of cookies directly in the settings of the browser being used.

2. Legal Basis for Data Processing

The legal basis for processing personal data using cookies is Art. 6 (1) (e) GDPR.

3. Purpose of Data Processing

The purpose of using technically necessary cookies is to simplify the use of websites for users. Some functions of our website cannot be offered without the use of cookies. For these functions, it is necessary for the browser to be recognized even after a page change.

The use of analysis cookies is intended to improve the quality of our website and its content. Through analysis cookies, we learn how the website is used and can continuously optimize our offering.

4. Duration of Storage/Opposition and Deletion Possibility

Cookies are stored on the user’s computer and transmitted by this computer to our site. Therefore, you as the user have full control over the use of cookies. By changing the settings in your internet browser, you can deactivate or restrict the transmission of cookies. Already stored cookies can be deleted at any time. This can also be done automatically. You also have the opportunity to object to the collection of your visit for analysis purposes:

If cookies are disabled for our website, not all functions of the website may be fully available.

Use of Google Analytics

We use the web analysis service Google Analytics from Google Inc. on our website. This service uses cookies. These are text files that allow an analysis of your user behavior concerning our website by being stored on your PC. The cookies generate information that is transmitted to a Google server. These servers are usually located in the USA, but they adhere to agreements regarding the use of the European Economic Area and shorten your IP address before transmission to the United States. Only in exceptional cases will the IP address be shortened after transmission to the USA. Google evaluates the transmitted information and provides further services for us website operators in this context. The identified IP address will not be merged with other Google services. You can prevent the storage of cookies on your computer by changing your browser settings. However, this may be associated with limitations in the display and functionality of our website. A browser plugin also prevents the collection and use of data generated by cookies. You can download it at the following link: https://tools.google.com/dlpage/gaoptout?hl=de More about Google’s privacy terms and Google Analytics can be found at: http://www.google.com/analytics/terms/de.html or at https://www.google.de/intl/de/policies/.

You can prevent the collection by Google Analytics by clicking on the following link. An opt-out cookie will be set, which prevents the future collection of your data when visiting this website:

Use of Google Maps

To display geographical information, we use Google Maps API. Data about the usage of the map functions by visitors is collected, processed, and used by Google. For more information about data processing, please refer to Google’s privacy notices. Detailed instructions for managing your data related to Google products can be found here.

https://support.google.com/accounts/answer/3024190

In the privacy center, you can also change your personal privacy settings.

Rights of Affected Persons

We are happy to inform you about your rights under the GDPR as an “affected person.” You have the following rights regarding your personal data:

• Right to access (Art. 15 (1), (2) GDPR)
• Right to rectification (Art. 16 GDPR) or deletion (Art. 17 GDPR)
• Right to restriction of processing (“blocking,” Art. 18 GDPR)
• Right to data portability (Art. 20 GDPR)
• Right to object to processing (Art. 21 GDPR)
• Right of withdrawal (Art. 7 (3) GDPR)
• Right to complain to a supervisory authority (Art. 77 GDPR)

Additionally, we summarize key points of the rights of affected persons under the GDPR as follows, noting that this representation does not claim completeness but merely addresses the basics of the rights of affected persons under the GDPR:

Right to Access

You can request from the controller confirmation as to whether personal data concerning you is being processed by us. If such processing occurs, you can request information from the controller about the following:

• the purposes for which the personal data are processed;
• the categories of personal data that are processed;
• the recipients or categories of recipients to whom the personal data concerning you have been disclosed or will be disclosed;
• the planned duration of storage of the personal data concerning you or, if no specific details are possible, the criteria for determining the storage duration;
• the existence of a right to rectification or deletion of the personal data concerning you, a right to restriction of processing by the controller, or the right to object to this processing;
• the existence of a right to lodge a complaint with a supervisory authority;
• all available information about the source of the data if the personal data are not collected from the affected person;

Right to Rectification

You have the right, under Art. 16 GDPR, to request rectification and/or completion from the controller if the personal data processed concerning you are inaccurate or incomplete.

3. Right to Deletion

You may request the controller to delete personal data concerning you without delay under the conditions of Art. 17 GDPR, and the controller is obliged to delete this data without delay if one of the following reasons applies:

• The personal data concerning you are no longer necessary for the purposes for which they were collected or processed in another way.
• You revoke your consent on which the processing pursuant to Art. 6 (1) (a) or Art. 9 (2) (a) GDPR is based, and there is no other legal basis for the processing.
• You object to the processing under Art. 21 (1) GDPR and there are no overriding legitimate grounds for the processing, or you object under Art. 21 (2) GDPR to the processing.
• The personal data concerning you have been unlawfully processed.
• The deletion of the personal data concerning you is necessary for compliance with a legal obligation under Union law or the law of the member states to which the controller is subject.
• The personal data concerning you were collected in relation to services offered by the information society as per Art. 8 (1) GDPR.

Restriction of Processing (“Blocking”)

Under the conditions of Art. 18 GDPR, you can request the restriction of processing of your personal data:

If the processing of your personal data is restricted, these data may only be processed – apart from their storage – with your consent or for the establishment, exercise or defense of legal claims or to protect the rights of another natural or legal person, or for reasons of important public interest of the Union or a member state.

If the restriction of processing has been restricted as per the above conditions, you will be informed by the controller before the restriction is lifted.

Right to Data Portability

You have the right under Art. 20 GDPR to receive the personal data concerning you, which you have provided to the controller, in a structured, commonly used and machine-readable format. You also have the right to transmit these data to another controller without hindrance from the controller to whom the personal data have been provided, provided that:

• the processing is based on consent as per Art. 6 (1) (a) GDPR or Art. 9 (2) (a) GDPR or on a contract as per Art. 6 (1) (b) GDPR, and
• the processing is carried out by automated means.

In exercising this right, you also have the right to obtain that the personal data concerning you are transmitted directly from one controller to another, where technically feasible. The freedoms and rights of other persons must not be affected.

The right to data portability does not apply to the processing of personal data which is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

Right to Object

You have the right under the conditions of Art. 21 GDPR to object at any time to the processing of personal data concerning you which is based on Art. 6 (1) (e) GDPR, on grounds relating to your particular situation; this applies also to profiling based on these provisions.

The controller shall no longer process the personal data concerning you unless he demonstrates compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves to establish, exercise, or defend legal claims.

You have the option of exercising your right to object in relation to the use of services of the information society – notwithstanding Directive 2002/58/EC – by automated means where technical specifications apply to the right to withdraw the data protection consent.

Right of Withdrawal

You have the right to withdraw your data protection consent at any time. The legality of the processing carried out on the basis of the consent until the withdrawal is not affected by the withdrawal.

Right to Lodge a Complaint with a Supervisory Authority

Without prejudice to any other administrative or judicial remedy, you have the right under Art. 77 GDPR to lodge a complaint with a supervisory authority, in particular in the member state of your residence, your workplace, or the place of the alleged infringement, if you believe that the processing of personal data concerning you is in violation of the GDPR.

The supervisory authority with which the complaint has been lodged shall inform the complainant about the status and results of the complaint including the possibility of a judicial remedy under Art. 78 GDPR.